Elite Jacket USA is known for its exceptional, high-quality leather jackets and strong customer relationships. However, we understand that sometimes orders may not meet your expectations. Don’t worry—we have a hassle-free refund and return policy to assist you. Below are the details of our smooth return and refund process.

30-Day Return & Exchange Policy

Eligibility:

• Customers have 30 days from the delivery date to initiate a return.
• Items must be unused, in their original packaging, with tags intact, and in their original condition. Used or altered items will not be accepted.

Initiating a Return:

• To start a return, contact our customer service team via email at contact@elitejacketusa.com.
• Provide your correct order number and a valid reason for the return.
• Our team will provide a return authorization and guide you through the next steps.

Return Shipping:

• Customers are responsible for return shipping costs.
• If the return is due to an error on our part, we will cover the shipping costs.

Packaging:

• To ensure a smooth return process, please return the item in its original packaging if possible. This helps prevent damage during transit.

Refunds

Processing Time:

• Once we receive and inspect your returned item, we will notify you via email about the approval or rejection of your refund.
• If approved, the refund will be processed and applied to your original payment method.
• Refunds typically take 5-7 business days to reflect, depending on your bank or credit card provider.

Partial Refunds:

• In some cases, partial refunds may be granted for items that are slightly used but still in good condition.

Refund Exceptions:

• Final sale items, promotional items, and gift cards are not eligible for refunds or returns.

Exchanges

Eligibility:

• Exchanges are available if the item meets our return standards.
• If you need a different size or style, you can request an exchange following our return process.

Shipping Costs:

• Customers are responsible for return shipping and reshipping costs.
• Once the return is processed, we will guide you on how to place an exchange order.

Important Notes

Customer Service:

Our dedicated support team is always here to help! If you have any questions or need assistance with your return or refund, please contact us through our Contact Page. We strive to respond within 1-2 business days.

Thank you for choosing Elite Jacket USA. We appreciate your business and are committed to providing you with an outstanding shopping experience!